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FAQS How do I sign up for Talk Talk¿Who can sign up for your service?
Anyone with one a phone line from Telefonica. Unfortunately, we cannot offer our services to clients of cable operators such as Euskaltel, Ono, etc.
¿How do I sign up for Talk Talk?
You have 3 options: - Visit one of our more than 300 shops
- You can call our Call Center: 902.007.365
- Or simply download the contract from our website, fill it out completely and send it to us.
¿Do I have to pay any set up fee?
Absolutely not. The set up fee is free.
¿Is there a minimum commitment to stay on?
We don’t require any minimum commitment to stay on with our service, and you won’t have to pay anything to sign up. However, remember that if you enjoy a Flat Rate or Bono, we will charge you monthly, so, in the event of cancellation, the end of the services will be effective at the end of the month.
¿How long before I can begin enjoying the Talk Talk service?
Once the Automatic Pre-allocation service has been completed successfully, you will receive confirmation that your account has been activated and you will be able to start enjoying your free calls.
¿How can I unsubscribe?
To cancel service, it is necessary to send us a Fax with a copy of your DNI, passport or other government issued ID to 91 829 07 43.
 Phone
¿Will my existing phone number change?
Your telephone number will not change. You will have the same number and everyone who calls you will dial the same number as before.
¿Do I have to dial any prefix when making a call?
Absolutely not, our service is 100% automatic, so you will continue dialling the same way as before.
¿For what services will Telefonica continue to charge me?
The line maintenance services, and the services related to it (ex. Phone rental Domo) will be charges by Telefónica.
Internet
¿What happens to my Internet service?
If you access the Internet via your telephone line using a 908 number, for example Terra or Ya.com, nothing will change. Telefónica will continue to bill you for those services at the same price as before you signed up for Talk Talk.
If you have other services, such as ADSL, those services will also remain the same and will continue to be billed from your original Internet provider.
Remember that connections with geographic numbers (91, 93, etc) or connections to 901 numbers, need to be made with a prefix for your operator so that they will be able to bill you using your normal rates.
In review: Changing to TalkTalk will not affect the way in which you connect to the Internet.
¿Who configures the router?
You will not to have to do anything. We will send you the router ready to connect and start surfing the Internet.
Bill¿What will appear on my Talk Talk Invoice?
All of the details for calls made on the Talk Talk service will appear on your bill. These details include free calls, local calls, provincial, interprovincial, international and premium.
¿Why will I receive a separate invoice from Telefónica?
Because Telefónica will continue to be responsible for line rental, they will continue to bill you for that as well as any other service that you have contracted with Telefónica such as Bonos or phone rental. For this reason, we recommend that you review your bill and deactivate those services with Telefónica so that you do not continue to pay for services you do not need.
¿How are my calls billed?
All calls are billed by the second.
¿How do I pay my Talk Talk invoice?
To ensure uninterrupted service, we recommend using our direct debit payment option.
In the event that you do not choose this option when you sign up, we also offer the option to pay with a credit card.
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